August Promotion – “BUSINESS SUPPORT DURING COVID SEASON”

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The “Business Support During Covid Season” program, launched by OMICall, is designed to help businesses survive the pandemic in a sustainable way. The promotion includes: 3 free months of call center usage for existing OMICall virtual switchboard customers; 50% and 100% discounts for new customers signing up for the service. Different offers apply depending on whether a business is operating stably or facing difficulties during the pandemic. The August promotion runs from August 1, 2021 to August 31, 2021.

August Promotion – “BUSINESS SUPPORT DURING COVID SEASON”

Businesses are currently operating on a work-from-home basis due to the increasingly complex pandemic situation. With the goal of supporting businesses during Covid and boosting customer interaction, OMICall aims to deliver consistent, uninterrupted customer satisfaction and experience. Therefore, businesses should equip themselves with a smart call center system with a built-in mini-CRM, allowing them to interact with customers anytime, anywhere using just a smartphone — without needing to be in the office.

Understanding the difficulties most businesses are facing, OMICall has launched the “BUSINESS SUPPORT DURING COVID SEASON” program to help businesses reduce investment costs and experience effective telesales and sales management from home. At the same time, costs are kept low while productivity and service quality remain at their best through the use of the OMICall smart switchboard.

Offers Available Under the “BUSINESS SUPPORT DURING COVID SEASON” Program

Promotions are applied based on different customer groups and industries. Details below:

FOR EXISTING CUSTOMERS

The “OMICall Moving Forward Together” program supports current users with the following benefits:

• 3 free months for all existing customers
• An additional 50% bonus if the customer wishes to extend their contract

FOR NEW CUSTOMERS

Businesses facing difficulties (closed or under lockdown)

100% free switchboard access for businesses struggling during the pandemic. Companies that are closed or under lockdown will receive timely support from OMICall to help them recover effectively after the pandemic.

Businesses that are still operating

• Customers who pay the full contract amount: receive 100% free switchboard
• Customers may pay in advance by paying 50% upfront (for the OMI START 6-month package, a minimum payment of 2,000,000 VND applies), and then pay the remaining balance after using 50% of the contracted months.

Additionally, for all businesses that continue to operate stably during the pandemic, registering for OMICall’s Smart Virtual Switchboard will also receive: bonus months equal to the lockdown period (minimum 3 months).

OMICall Smart Switchboard

Many businesses feel stuck as the pandemic situation grows increasingly tense. Industries that previously required collective, in-person work are facing even greater challenges. Some businesses don’t know how to manage their telesales and sales teams when everyone has to work from home.

With the OMICall Smart Switchboard, the CRM system is built right in. Businesses can easily manage employees, work performance, and customers professionally without any additional costs.

The OMICall Smart Virtual Switchboard integrates numerous features to support businesses — including quality monitoring, mini-CRM, call recording with tagging, real-time reporting, and more — enhancing professionalism while enabling flexible and effective work from anywhere.

Benefits of a Smart Switchboard with Built-In CRM

Enhanced customer interaction All customer information is recorded in detail within the system. Businesses can use this data to better understand their customers. With these insights, the strategies of consultants and customer care staff become significantly more effective, strengthening the relationship between the business and its customers over time.

Easy access and updating of customer information All calls and messages are logged and reported within the OMICall virtual switchboard system. Complete customer information can be viewed with just one click. This makes it easier for customer service staff to provide care and consultation, improving service quality and better meeting customer needs.

OMICall – The Smart Virtual Switchboard for Businesses

Save costs while managing telesales and sales efficiently

Save up to 50% on customer communication costs. Internal calls and video conferencing are completely free with the OMICall Smart Switchboard. Business managers can monitor all employee and department activities easily. Customer data is highly secure with timely notifications, helping businesses avoid delayed follow-ups or missed customer opportunities.

New sales opportunities and enhanced customer experience

With the powerful combination of a CRM system and VoIP switchboard, customer care goes beyond phone calls. Everything is integrated into a unified customer interaction toolkit — from email marketing and SMS marketing to Auto Voice (automated calling). Businesses can easily build effective sales scripts tailored to specific customer groups and personas. Upselling and cross-selling products becomes much simpler, and customers won’t feel bothered or overwhelmed.

Boosted internal communication

With built-in internal calling and Video Conferencing (similar to Zoom) directly within the virtual switchboard system, businesses can easily organize internal meetings.

Furthermore, the role assignment and customer-to-staff allocation features allow managers to track the number of customers being served and how many each telesales or sales employee is handling. Call recordings and interaction history are also stored and analyzed accurately. When a customer calls back, the system will automatically route the call to the same staff member who handled them previously.

Chat and video call with customers directly via “OMI LiveTalk”

OMI LiveTalk functions like a messaging tool (similar to a Live Chat button) on a website interface, but with enhanced interaction capabilities. Telesales and sales staff can easily chat online, make audio calls, make video calls, and then transfer the customer’s interaction data into the built-in CRM in OMICall for convenient long-term customer care.

In particular, when a customer wants to see a product or service in action, the Video Call feature makes the consultation process easier than ever — helping staff better understand the customer’s needs and mindset, increasing purchase persuasion and conversion rates as customers view products in real time.

OMICall’s Smart Switchboard has won over even the most demanding businesses. OMICall is currently serving more than 4,000 businesses of all sizes, with over 16,000 users.

Integrating a smart CRM switchboard into your business processes will save significant management time and operational costs. Don’t miss the incredible “Business Support During Covid Season” program — available only from August 1 to August 31, 2021 — to take advantage of these attractive offers and maximize support for your business during this remote-working period.

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