3 crucial things to know before installing a VoIP PBX.

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ARE YOU A BUSINESS UNDERGOING DIGITAL TRANSFORMATION?

Digital transformation is an inevitable trend that determines the development of businesses in today’s digital age. This requires businesses to change, grasp market trends, and apply digital technology to sales and customer service processes. A Virtual Call Center is the answer to your business’s transformation challenge. It acts as a platform to help businesses manage customers across multiple channels.

OMICall shares with you the article “3 things to know before installing a VoIP call center”. Please refer to it to be best prepared before registering for a virtual call center!

1. Reasons why businesses need to install a VoIP call center

A VoIP call center (Virtual Call Center) is call center software that operates based on VoIP technology. Say no to cumbersome hardware systems and tangled cables with exorbitant investment and maintenance costs. A virtual PBX operates entirely over the internet, 3G, and 4G, and is easily deployed on various devices. It meets the needs of 24/7 customer service from anywhere, multi-channel management, and team monitoring.

Businesses should install a VoIP PBX because:

• Save up to 60% on costs;
• Completely free internal calls;
• Integrated CRM/ERP customer management software;
• Manage multi-channel sales on a single platform;
• Completely eliminate hardware system maintenance costs;
• Integrate many smart features and apply new technologies;
• Professional and automated customer service processes;
• …

3 Essential Things to Know Before Installing a VoIP PBX

2. Key Features of a Virtual PBX

CRM Software Integration: Stores customer and call information, displays pop-up notifications when customers call, and tracks interaction counts.

Sales Channel Management: All sales channels are integrated into a single platform for easy and efficient management.

Ticket Recording: Tickets help businesses record and track the process of handling customer and employee issues.

IVR (Interactive Voice Response) System: IVR automatically directs calls to customers based on various scenarios developed by the business.

Auto Call: The auto-call feature allows businesses to implement automated marketing campaigns using pre-set scenarios. It quickly and conveniently conveys messages and promotes year-end promotions.

Real-time reporting: All calls are stored and reported in real time, making it easier to control costs and manage sales and telesales.

Call recording: All employee calls are recorded and reported, improving customer service quality.

Call routing: Automatically distributes calls to specialized departments, receives and processes information, or allows direct calls.

REGISTER FOR A FREE 14-DAY VIRTUAL PBX TRIAL HERE:

3. The VoIP PBX installation process is extremely simple

Step 1: Choose the appropriate service package

Currently, OMICall offers 6 different service packages for businesses of varying sizes.

Service packages for small businesses

Service Packages for Medium and Large Businesses

Step 2: Choose a Hotline Number

OMICall assists customers in registering a hotline with a variety of numbers including 024, 028, 1900, 1800, fixed lines, etc., with a selection of attractive numbers and various price points to suit your needs.

Step 3: Choose the features to activate, set up scenarios, etc.

In this step, our technical and customer service team will advise you on the smart features that best suit your needs. Then we will proceed to the final step.

Step 4: Activate the service, handover, and provide usage instructions

After completing all paperwork and payment procedures, OMICall will activate the account on the system, hand it over, and provide clear and detailed instructions on how to use it. If you have any further questions during use, our technical team will always be available to assist you 24/7, ensuring the best possible quality.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

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