5 reasons why OMICall VoIP is the best solution for real estate owners.

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In the real estate business, a company’s OMICall VoIP telephone system can significantly contribute to its success. Of course, if the telephone system is old or outdated, it can also negatively impact business.

OMICall VoIP, or IP PBX, is an internal telephone system using the Internet Protocol or transmission over an IP platform. Because it operates in an internet environment, it is not limited by geographical location, and its cloud computing technology provides advanced voice services.

So, what is the connection between OMICall VoIP and the real estate industry?

According to some statistics: 94% of brokers say they communicate with clients via email, 90% via text message, and 91% via phone. And nearly a third of brokers say they spend more time working outside the office than inside. Therefore, real estate agents are spending more and more time meeting clients outside the office, but clients still want and expect to receive information faster and more accurately.

Sometimes clients have difficulty making calls to hotlines. Even though they have a need to buy or inquire about real estate, they cannot contact the agent.

This means that real estate businesses need to modernize their telephone systems, and that’s where the OMICall VoIP solution comes in.

5 Reasons Why OMICall VoIP is the Best Solution for Real Estate

Improves the Customer Experience

VoIP phone systems often come with what’s called IVR (Interactive Voice Response), an automated answering system. Whenever you call a company with IVR, customers will hear things like: “Thank you for calling (Company XYZ). To contact sales, press 1…”.

Helps streamline customer calls, optimizing intermediate steps in the call center system.

Each business will have a different script depending on customer behavior.

In addition, instead of the usual “Beep Beep Beep” sounds when calling the call center, we support a Branded Ringtone feature that plays pre-recorded music from famous MCs to introduce and engage customers when they call.

Flexibility in task delegation

Customers can not only maintain employee connectivity when outside the office, but OMICall VoIP can also:

• Manage employee work voicemails.
• Change employee status and greetings based on their current activity.
• Access to contacts and work groups.
• Departments or branches nationwide can call each other completely free of charge.
• Easy and secure internal communication.
• The system is cloud-based, so all information is shared across the system.

VoIP OMICall enhances employee productivity.

• Automated Chat Routing: Transfers chats to agents based on various rules: round-robin, agent skill, most recent call, assigned agent, etc.
• Sending Images/Files During Chat: Allows agents/customers to send images and files (pdf, word, excel, zip, png, etc.) while chatting.
• Reports: Provides comprehensive and detailed reports on chat history: Number of chats, number of missed chats, average response time, etc.
• Chat History Management & Monitoring: Supervisors can manage and monitor agent-customer chats in real time.
• Logging: Create logs for each chat conversation. Create logs for missed chats if the agent doesn’t respond.
• Online Use on the Internet, Multi-Platform Support: Web, iOS, Android, etc.
• Integration: Integrates with other social networks such as Skype, Facebook, etc.
• Customer service staff can provide customer support on the OMICall VoIP system without needing to access Facebook.
• Integrate customer sources into a CRM system for easier management and customer allocation to sales teams.

Pricing

Savings from traditional telephone systems to modern VoIP systems can be up to 40% or more, depending on the situation.

Ease of Use and Management

• OMICall VoIP allows you to create and manage multiple contacts (individual customers), multiple companies, and groups of contacts into a company.
• It displays the customer’s name, phone number, and all notes about that customer when they call in or out.
• It integrates APIs with extended customer management applications.
• It allows for importing and exporting customer data.
• Smartchat enables businesses to interact with customers directly on their website via messaging, voice calls, and video calls.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

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