5 steps to register for AI Call Center service for businesses

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A Virtual Assistant Call Center, also known as AI Call Center, has become one of the most effective solutions for business support, customer service, and employee performance management in the era of digital transformation, which is an inevitable trend. However, is registering for an AI Call Center service difficult? Let’s explore this in detail in the article below!

What is an AI Call Center service?

An AI Call Center is a service for making and receiving calls using VoIP (Voice Over Protocol) technology. Furthermore, a virtual call center can manage the team and store customer information by integrating CRM into the system. This helps businesses optimize deployment and maintenance costs to the maximum extent, significantly improving the quality of customer service.

Some outstanding features of AI Call Center

Thanks to the integration of the most modern technology platforms available today, the OMICall AI Call Center service has been perfected day by day and has launched 4 groups of outstanding features, specifically:

Features of AI Call Center Service

Multi-channel communication with customers

Integrating multiple sales interaction channels into a single management platform, such as hotline, SMS, Zalo, Viber, Live-Chat (Live-Talk), email, etc., helps businesses provide faster and more efficient customer service, optimize the productivity of the consulting team, and create a smoother customer experience.

Automation Marketing

In addition to interacting with customers coming in from multiple channels simultaneously, businesses can easily implement automation marketing campaigns through AI Call Center. For example:

• Sending promotional messages and customer service messages via SMS Brandname;
• Sending OTP codes via Zalo ZNS integrated directly into the system;
• Automated calls to deliver promotional messages;
• Promoting promotions via Email Marketing;
• …

AI (Speech-to-Text) Feature

Managers can gain a clearer understanding of the quality of daily calls from the two key departments, Sales/Telesales. This is achieved through call recording, call scoring based on emotion, voice, etc. In addition, the system continuously monitors conversations between customers and consultants, labeling frequently mentioned keywords to better understand customer needs, desires, and problems.

Employee Performance Management

The Ticket feature allows managers to directly assign tasks to appropriate employees. Furthermore, the system supports real-time report generation, call statistics, and other necessary information, helping businesses manage employee performance more effectively.

5 Steps to Register for AI Call Center Service

Registering for AI Call Center service is extremely easy in the following 5 steps:

Step 1

Register your business information at: https://vihatcambodia.com/

Step 2

Activate and complete the information in your email inbox.

Step 3

Choose the call center number you want to use. The SIP number you need to register will come from many different network providers such as: Mobifone, Viettel, etc., with numbers like: 1900, 1800, 028xx, 024xx, 0236xx, and mobile SIP numbers 09xxx,…

OMICall currently owns a large selection of attractive numbers, including those with four identical digits and three identical digits, allowing customers to choose the most suitable one. These numbers allow simultaneous calling/receiving of numerous calls on various devices such as mobile phones, IP phones, laptops, etc. The charges are also the same as regular call charges.

Additionally, you can register for the Voice Brandname service; the hotline number will be displayed as your brand name on customers’ mobile phones. This increases brand recognition and improves call pickup rates up to 99%.

Step 4

Complete the contract registration process in just 30 minutes.

Step 5

The system is set up. Businesses only need to choose the appropriate terminal device to use the call center system. Options include: IP Phone, software installed on smartphones or PCs, or direct calling via the website.

OMICall has shared with you 5 simple steps to register for the AI ​​Call Center service. Contact us for more detailed information.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh