Common misconceptions about VoIP technology

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VoIP technology has been around for quite some time and has been successfully applied to voice calling applications such as Messenger, Zalo, Skype, etc. In addition, businesses utilize VoIP with devices such as virtual PBXs, softphones, IP phones, etc. However, some still believe that VoIP technology is not truly secure for users, is expensive, and difficult to set up. These are completely misconceptions about VoIP technology.

Misconceptions About VoIP Technology

VoIP Technology is Insecure

Due to the nature of VoIP technology, which operates entirely over a network, many businesses and individuals believe it is insecure. However, in reality, devices using this platform are encrypted, minimizing unwanted risks compared to traditional calling technologies and devices.

VoIP virtual PBX systems or VoIP phones possess advanced information security features. Furthermore, any VoIP PBX service provider will offer their customers call encryption, two-factor authentication, monitoring, and detailed call logs. Therefore, you can rest assured about security when choosing to use them.

VoIP Technology Only Suitable for Technology Companies

Some argue that VoIP technology platforms are quite advanced and only suitable for technology-oriented businesses with sufficient knowledge and experience to implement them. However, in reality, small and medium-sized enterprises (SMEs), and even small individual businesses, are currently using VoIP systems for mobile sales, customer service, and more across a wide range of sectors. Even without a dedicated technical department, they can still use them very effectively.

This effectiveness stems from the ease of use of VoIP systems, and the fact that installation, setup, and feature configuration are supported and guided by the provider from the outset.

The notion that VoIP technology is new and not yet widely used is completely wrong.

In fact, this technology platform has existed for over 25 years. And audio and video calls via social media applications like Messenger, Skype, etc., all utilize VoIP.

Simultaneously, reports indicate that the VoIP technology platform market will reach approximately $200 billion in revenue by 2024, with billions of users.

VoIP Technology Cannot Be Trustworthy

Whether VoIP is trustworthy depends on the provider. Each provider will have different commitments regarding quality, maintenance, technical support, and customer service. Therefore, careful consideration is needed to ensure the smoothest and most stable deployment of the equipment.

VoIP PBX – OMICall

OMICall VoIP PBX – A reputable provider of high-quality, affordable virtual PBX systems. We guarantee stable operation and integrate many superior features. We support registration of attractive hotline numbers, setup, and usage guidance for your business. 24/5 technical support, including weekends, holidays, and Tet (Vietnamese New Year).

VoIP Technology is Extremely Expensive and Costly

Hearing about VoIP technology, people often think it will be quite expensive and costly to invest in. However, when using a VoIP PBX, businesses can save and optimize costs by up to 40%. Regarding costs such as maintenance, repair, operation, and cable laying fees of traditional telephone systems, businesses will no longer need to pay these fees when using VoIP.

In addition, when using this technology, businesses can make internal calls completely free of charge, and outgoing call rates are lower compared to the old method.

VoIP Technology is Difficult to Set Up and Install

In previous years, when a business needed to install a telephone system, they had to run lines from the post office to the office, resulting in a very tangled and cumbersome wiring system. This made it difficult when the business wanted to move its office to another location.

With VoIP, it’s different; operating over the internet makes installation and setup “as easy as pie.” Users with no technical knowledge can easily use and operate the PBX system. When relocating the office, simply bring the equipment and an internet connection, and it’s ready to use.

VoIP technology is not compatible with existing equipment.

Some believe that using VoIP is complicated because it requires re-equipping the entire hardware system and terminal equipment from scratch, as VoIP cannot be integrated with existing devices. This is a completely false belief held by many about VoIP technology.

All information and data are processed and stored in the service provider’s cloud. For terminal equipment, you can add a gateway to use existing tools. However, if that equipment is outdated and no longer provides customers with the best call quality, it may not be compatible. OMICall suggests you equip your system with devices such as IP phones, headsets, softphones, etc., to provide customers with a better call experience.

Conclusion

To upgrade and innovate our services, and provide customers with increasingly better experiences, we need to have a different perspective on technology in general, as well as change misconceptions about VoIP technology in particular. OMICall VoIP PBX promises to provide our valued customers with the best virtual PBX service at an affordable cost, winning the satisfaction of our target customers.

If you are interested in our virtual PBX service, please contact us via:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh