Easily Overcome 3 Business Situations with a Virtual Switchboard

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A virtual switchboard will help you tackle some of the challenging situations you may encounter in business — especially for companies that always strive to improve their customer care quality and need to stay in frequent contact with partners and customers.

Situation 1: The Business is Relocating Its Office

Are you worried that moving your office or headquarters will cause you to lose all connections with partners and customers? With a traditional switchboard, the system relies on cumbersome cable wiring from the telephone exchange, and the switchboard number is registered to the business’s physical address. As a result, relocation involves resolving multiple issues that cost significant time and money.

With a virtual switchboard, however, the system operates entirely through an internet connection. To get started, businesses simply need to register a SIP number with a network carrier such as FPT, Viettel, and others. Once registered, you can make and receive multiple simultaneous calls across a wide range of devices, including smartphones, laptops, and desktop PCs.

No cable installation is required. This means that relocating the office has absolutely no impact on the switchboard system. In addition, agents can work remotely — or even from home — and still deliver effective customer care.

Situation 2: Customers Complain About Staff Attitude

With a traditional switchboard, businesses that want a monthly call report have to wait to receive it from the network carrier. With a virtual switchboard, however, a detailed call report is just a few clicks away.

Call reports are essential. They allow businesses to see the number of incoming, outgoing, and missed calls. Combined with a CRM management system, all customer information and transaction history from incoming calls is stored and preserved.

Call report files can be exported quickly at any time, making it easy to evaluate whether a brand promotion campaign is performing effectively. This allows businesses to promptly develop solutions and take action — without the waiting that was previously required.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

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