Frequently Asked Questions about Registering for a Business Call Center Solution

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Virtual call centers are currently the best software for supporting businesses in sales and customer service. With technological advantages, virtual call centers help save up to 40% on investment costs, improve service quality, and enhance the credibility and professionalism of businesses. In the article below, OMICall will answer some frequently asked questions for businesses when registering for a business call center solution. Please refer to it!

How is a virtual call center different from a traditional call center?

Virtual call centers use VoIP technology, making all calls through software or apps connected to the internet. Therefore, it helps businesses save 40% on investment costs, completely eliminating cumbersome and expensive hardware systems.

Besides its primary function of making/receiving calls, a virtual PBX surpasses traditional (analog) PBXs through intelligent features such as: call recording, automatic calling (Auto Call), automated answering (IVR), real-time reporting, multi-channel interaction management, and staff monitoring and management.

How long does it take to set up a virtual PBX?

After a business registers for the enterprise PBX solution, our technical team will assist with PBX setup within 30 minutes.

Which businesses are suitable for a virtual PBX?

Created to support businesses in multi-channel sales and customer service, a virtual PBX is suitable for all businesses, from SMEs, startups, organizations, corporations, and individual businesses, operating in diverse industries.

How should the PBX be relocated when moving offices?

You can easily migrate your PBX system without having to set it up from scratch, deal with cumbersome cabling, or relocate the physical system. This is because the virtual PBX is software that only requires an internet connection (3G, 4G, 5G) to operate. You can log into the system on multiple devices, including PCs, laptops, smartphones, mobile apps, and IP phones.

Can I receive calls from the PBX when offline?

Yes, you can receive calls when offline thanks to the automatic call forwarding feature to the operator’s personal mobile number.

Can I use my old hotline when switching to a virtual PBX?

If you already have a hotline, you can use it for the virtual PBX. If you don’t have one, OMICall will assist you in registering and purchasing a new hotline with a variety of different numbers.

Frequently Asked Questions When Registering for a Business Call Center Solution

What are the costs for internal calls for businesses with multiple branches?

By registering for a business call center solution, businesses will receive completely free internal calls.

Can a virtual call center integrate with customer management software?

The OMICall Smart Multi-Channel Call Center supports open APIs, easily integrating with other customer management software such as CRM/ERP, etc.

Can an automatic greeting be set up?

An automatic greeting is a basic feature of a virtual call center. You can set up this feature by recording a greeting script or using AI voice recording. On each call, the system will automatically play this greeting to the customer.

Can the virtual call center be expanded with extensions?

The OMICall call center can support businesses in expanding extensions without limit according to their needs.

Automated Call Center Service for Tet Holiday with OMICall

Accompanying your business this Tet holiday, with the aim of supporting businesses in conveying meaningful messages, programs, and New Year greetings to their customers, OMICall is launching a special appreciation program for the Year of the Rabbit 2023: “Automated Call Center Service for Tet Holiday with OMICall – Get 50% More Months of Service”, with extremely attractive offers:

Automated Call Center Service During Tet Holiday with OMICall

For Existing Customers

If you are a business currently using OMICall’s service package and your subscription is about to expire, you will have the opportunity to receive many attractive offers when renewing, specifically:

When renewing, the service package price remains the same, with the following offers:

• Register for 2 years – Get 1 year free;
• Register for 3 years – Get 2 years free;
• Register for 5 years – Get 5 years free.

For New Customers

To create more opportunities for new customers to experience OMICall’s Automated Call Center Service during Tet Holiday, OMICall is offering a super “hot” promotion:

• Register for 6 months – Get 2 months free;
• Register for 12 months – Get 5 months free;
• Register for 24 months – Get 12 months free;

Especially: Registrations over 24 months will receive an additional 50% of the number of months free.

Program Validity Period

This promotional program is valid from December 9, 2022 to January 15, 2023.

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