Reading time: 4 minutes

Installing a trusted, affordable, high-quality switchboard in Saigon for businesses. Save up to 50% on monthly call charges. Nowadays, the term “virtual switchboard” is becoming increasingly popular — it is a professional customer care system suitable for all business sectors. If you are looking for a service provider that is DEDICATED and WHOLEHEARTED, don’t overlook OMICall.

What is a virtual switchboard service?

A virtual switchboard is a voice-over-Internet service that provides high-quality calls at the lowest cost for businesses. When installing a virtual switchboard, you only need a PC connected to a local LAN or WAN network, or a phone, along with a softphone application running on mobile — without needing to set up a dedicated switchboard.

The switchboard system will help you receive customer calls anywhere, at any time, perfectly suited to employees who are frequently on the move. This means that even when leaving the office, no work is ever missed. In addition, the service comes with a built-in mini CRM for effective task management, while saving up to 50% on monthly call charges.

Installing an internal switchboard — no more struggling with customer overload

With just one number, a business can handle countless calls simultaneously. To get started, businesses first need to register a SIP number provided by a network carrier. This number allows making and receiving unlimited simultaneous calls across a variety of devices such as mobile phones, IP phones, laptops, and more. With this advantage, finding a trusted address for switchboard installation in Saigon has become a priority for many businesses.

Should you buy or rent a switchboard in Saigon?

Many businesses have assumed that they need to purchase and install a switchboard system at their office in order to use one. However, in this era of technological explosion and the birth of the Industry 4.0 revolution, renting a switchboard is becoming a trend that brings many positive values.

Minimizing physical equipment and operational lines helps businesses optimize their workspace, leading to higher work efficiency. At the same time, equipment purchase costs are significantly reduced, yet the switchboard system still meets all necessary needs:

Call recording

Maximum call charge savings

App support

One single number for the entire company

Where is the trusted address to rent a switchboard in Saigon?

Many switchboard networks have been established to serve various business activities: customer care, brand promotion, internal company communication, and more. As a result, your customers are more satisfied while your brand reputation is enhanced.

One of the most trusted addresses for switchboard installation in Ho Chi Minh City is OMICall — a provider no business should overlook. The professional OMICall system offers you a modern and smarter system than traditional analog switchboards:

• IVR feature: A pre-programmed customer response system that makes the customer care process more professional and proactive. For example: Press 1 to reach the Customer Care department, Press 2 to reach the Technical department.
• Easy CRM integration: OMICall offers expansion packages including SMS Brandname messaging for customer care, and the Evoice service for making automated calls to customers.
• Smart algorithm: OMICall automatically distributes incoming calls to the appropriate departments within the company. It also automatically selects the most suitable switchboard matching the telecom subscriber number when making outbound calls.
• Call recording feature: When you receive a call from a customer with a large order and many details to remember, the call recording feature allows you to record the entire conversation with just one tap.
• Call forwarding to mobile: When you are offline, calls are immediately forwarded to your mobile phone, ensuring you never miss any important customer.
• Easy customer care staff management: Employees are added to the system, managed by groups, and customers are divided according to scripts.

As you can see, the virtual switchboard is an intelligent system that helps businesses connect with customers in the best way possible. The system has been and continues to be widely used around the world, replacing analog switchboards that are no longer suitable. For affordable, high-quality switchboard installation in Saigon, don’t overlook OMICall. Contact us at the following address:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh