Introduction to OMICall’s Virtual Call Center Service

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OMICall’s virtual call center is a cloud-based telephone system combined with modern VoIP technology, designed to provide customers with high-quality calls at the lowest possible cost.

With OMICall’s Virtual Call Center service, customers only need to equip themselves with an IP phone, or use an existing analog phone via an IP Gateway, or a Softphone application — and they can immediately access the full features of a professional call center without investing in a physical call center system.

1. BENEFITS OF USING OMICALL’S VIRTUAL CALL CENTER

Easily expand and relocate staff — simply connect the terminal device to the computer network and it’s ready to use.

No need to hire personnel to manage the call center system, and no need to invest in purchasing call center equipment.

System administration and configuration are handled entirely online through an intuitive, easy-to-use web browser interface.

The virtual call center operates on existing computer network infrastructure, requiring no separate telephone cabling investment.

No communication costs between branches and no international call charges.

Make calls directly from a smartphone, laptop, or PC with a softphone application installed.

Extension numbers can be expanded without limit — quickly and easily whenever needed.

Allows integration of telephone functions with customer management software, marketing software, and more — helping you deliver better customer care.

Compatible with all SIP-standard IP phones from various manufacturers. Easy integration of 1800, 1900, and fixed telephone numbers.

2. TARGET CUSTOMERS WHO SHOULD USE OMICALL’S VIRTUAL CALL CENTER SERVICE

SECTORS: Finance, Services, Customer Care, Telesales, Telesurvey, Tourism, Transportation

BUSINESSES: Software Development, Banking, Insurance, Telecommunications, Trading Floors, Ticket Agencies

INTEGRATIONS: CRM/ERP, HRM/EBM/PMS, eOffice, Apps, Websites

• Newly established businesses that need to set up a call center system.
• Businesses looking to migrate from an analog call center system to an IP-based system.
• Businesses that require a call center but do not wish to invest in their own dedicated call center infrastructure.
• Businesses with multiple departments or branches operating across different locations.
• Companies without a fixed address or a specific office premises.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh