Virtual PBX Knowledge 22/04/2026

OMI Livetalk Helps Businesses Sell Effectively Through Video Calls

Reading Time: 4 minutes

During social distancing, video selling has become a breakthrough solution, helping businesses bring their products closer to customers. Experiencing products visually through video calls shortens the customer’s decision-making process. Businesses can easily build rapport and strengthen relationships with customers. Through OMI Livetalk’s superior features, all of this can be done easily and effectively, allowing businesses to make voice calls, video calls, and chat directly with customers via their website.

OMI LiveTalk helps businesses sell effectively through video calls.

Video selling is a major step forward for businesses during social distancing.

In the context of people distancing from each other and businesses distancing from customers, the previous trend was for customers to visit physical stores. Therefore, given the current situation, these stores are gradually shifting online to stabilize their business operations. Many tools have emerged, such as live streaming; calling for consultations and product introductions; etc.

The application of video call sales has become a groundbreaking and effective idea. It helps businesses easily reach and connect with customers. This is because allowing customers to see the product’s structure and color is essential to stimulate purchasing. This is considered extremely suitable for businesses selling medium to high-value goods.

Shopping via video call allows customers to easily visualize the product they want to buy. In addition, combined with staff consultation, it increases trust in the quality of products and services. Staff proactively understand customer psychology and behavior during communication, thereby providing appropriate solutions to meet customer needs.

Video call sales are completely different from livestreaming on platforms. This is because businesses can personalize the experience for specific user segments. It’s considered a tactic similar to in-store sales, yet still effective and suitable for the current social distancing situation.

The perfect website call option for businesses with OMI Livetalk

It helps businesses improve communication with customers through their website. OMI Livetalk integrates directly into the business website with three functions: chat, listening, and calling.

With Live Chat, businesses can easily chat with customers through their website. Furthermore, calls from customers via the website are completely free. The Video Call feature is considered the most useful and necessary feature at this time. Customers who need advice and want to see the product simply click the Live Talk button integrated into the website. They will receive direct video consultation easily.