Virtual PBX Knowledge 22/08/2026

OMICall partners with Growth On Zalo 2026 as a Gold Sponsor

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OMICall officially partners with Growth On Zalo 2026 as a Gold Sponsor, contributing a crucial piece of the puzzle: multi-channel call center, AI Callbot, Voice Analysis, and customer care automation, to the comprehensive growth picture within the Zalo ecosystem.

The AI call center component in Zalo’s comprehensive growth journey.

Growth On Zalo 2026 is an event for the business community interested in leveraging Zalo in a more systematic way, from strategy, technology, and data to practical operations. In this journey, businesses not only need to attract customers through Zalo OA, ZBS, Zalo Ads, Mini Apps, or automation activities, but also need a robust system to receive needs, provide advice, nurture relationships, categorize, and track the quality of interactions after each touchpoint.

This is also why OMICall is partnering with Growth On Zalo 2026. As businesses invest more in lead generation and customer interaction channels on Zalo, the challenge behind it is not just how to acquire more potential customers, but how to avoid missing calls, losing conversation data, and preventing sales and customer service teams from having to handle all tasks manually.

From interactions on Zalo to valuable calls.

In practice, a customer journey might begin by seeing an advertisement, showing interest in a Zalo OA, leaving information on a form, interacting with a chatbot, or registering for a consultation through some touchpoint. But to convert that into revenue, businesses need to continue addressing that need with a fast response process, consistent customer care, and the ability to track results effectively.

Call centers are no longer simply places to receive calls. With the support of AI technology and a centralized data management system, each call can become a crucial touchpoint in the customer journey. Businesses can know when a customer called, the content of the conversation, how the consulting team responded, whether the call was handled according to the script, and what areas need improvement in the customer service process.

With OMICall, businesses can manage calls and customer interactions more centrally, reduce repetitive tasks, support sales and customer service teams to operate more efficiently, and leverage conversational data to improve customer experience quality.

OMICall’s role in Growth On Zalo 2026

At Growth On Zalo 2026, OMICall participated as a technology partner representing the fields of Call Center, AI Callbot, Voice Analysis, and customer care automation.

OMICall’s partnership completes the technological picture of the event, where solutions ranging from Zalo OA, ZBS, Mini App, CRM/CDP, Automation to AI call centers are all placed within a comprehensive growth journey.

In this context, OMICall acts as a communication infrastructure layer, helping businesses connect customers, consulting teams, and operational systems more seamlessly. Instead of having call data scattered or relying entirely on manual notes from staff, businesses can standardize the process of receiving, nurturing, classifying, and evaluating the quality of interaction after each call.

The capabilities that OMICall brings to businesses.

As an AI-powered multi-channel call center platform, OMICall focuses on helping businesses optimize communication and customer service across multiple touchpoints. Key capabilities include:

A multi-channel virtual call center helps businesses manage calls and interact with customers in a centralized manner.
AI Callbot supports automated calling, processes large amounts of customer data, and categorizes needs after calls.
The AI Calling Assistant helps manage and automate tasks related to calls.
Voice Analysis helps analyze, score, and alert businesses about call quality based on their criteria.
The system records, reports, monitors performance, and manages call data.
Workflow automation supports the automation of care processes, appointment reminders, callbacks, and post-interaction handling.
The ability to integrate with customer management systems, CRM/ERP, and other operational platforms.

Through these capabilities, OMICall helps businesses reduce manual tasks, improve response speed, control customer service quality, and transform conversational data into valuable information for sales, customer care, and operations.

When AI call centers become part of the growth system.

Growth doesn’t just come from gaining more reach or generating more leads. In many cases, growth comes from a business’s ability to respond faster, provide more timely customer care, gain a deeper understanding of its customers, and not miss important buying signals.

This is why AI call centers are becoming an increasingly important part of business growth systems. When each call is recorded, analyzed, and connected to customer data, businesses can gain a clearer understanding of interaction quality, actual needs, levels of interest, and bottlenecks in the customer service process.

By partnering with Growth On Zalo 2026, OMICall aims to provide the business community with a clearer understanding of the role of smart call centers in the era of data-driven growth. Calls are not just a communication channel, but can become a touchpoint capable of generating data, enhancing customer experience, and helping businesses optimize revenue.

OMICall accompanies businesses on their multi-touchpoint growth journey.

OMICall’s participation in Growth On Zalo 2026 demonstrates its commitment to partnering with businesses in building a more modern customer care system, where communication channels, data, and operational processes are closely interconnected.

Within the Zalo growth ecosystem, businesses can utilize Zalo OA to maintain ownership channels, ZBS for customer care and information sharing, Mini Apps for experience creation, CRM/CDP for data management, Automation for process optimization, OMICall for call communication, AI Callbot, and conversational analytics.

When these pieces are connected correctly, businesses can not only improve customer service efficiency but also build a more sustainable growth system based on data, responsiveness, and quality at every touchpoint.

Event information

Growth on Zalo 2026
Subject: Master Key – Activating Comprehensive Growth on Zalo
Time: 08:00 – 17:00, July 24, 2026
Location: Capella Parkview Convention Center, 3 Dang Van Sam Street, Duc Nhuan Ward, Ho Chi Minh City
Organizer and implementer: ViHAT Solutions
Partnering partner: Zalo Business Solutions