Smart Call Center: A Powerful Assistant for Businesses During the Corona Pandemic

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Due to the impact of Covid-19, many organizations and businesses have switched to working from home. However, this has created difficulties for departments such as customer service and support, as they often have to work in the office.

So, how can your business relocate its call center system to each sales/telesales representative’s home? And how can you conveniently and effectively manage their work?

Moving Your Business’s Call Center System Home

A smart call center is a voice and audio service using VoIP technology operating on a cloud computing platform. Businesses only need a stable internet connection such as Wifi, 3G, 4G, etc., along with devices such as IP Phones, PCs, Laptops, or Smartphones. Businesses do not need to invest in an analog call center system with complex telecommunications infrastructure and wiring. Monthly and annual maintenance and servicing costs are expensive.

Smart call center for managing employees working from home

Especially in force majeure situations where businesses are forced to work from home, such as the current impact of the Covid-19 pandemic. With its flexible model, the OMICall smart call center will help resolve the issue of employee work locations. The system can be relocated anywhere without cost and retains the same phone number.

The number of simultaneous calls is unlimited, ensuring businesses don’t miss any calls. This avoids busy lines and network congestion. It improves the quality of customer service and makes connecting calls easier. This increases reach to target customers and optimizes sales conversion rates during the Covid season.

Managing the performance of Sales and Telesales

The smart call center helps business owners and managers easily control their Sales/Telesales teams when working from home. Through interactive call statistics for all incoming and outgoing calls, convenient report files can be extracted. Evaluate the service quality of each employee by listening to call recordings.

The OMICall smart call center integrates CRM.

Avoid lost work or missed deadlines with the Ticket feature, which records relevant information that needs to be addressed. Departments create tickets and forward tasks to the relevant departments responsible for receiving them.

From there, issues, requests, or related content will be recorded. Following the rules of transfer, notification, processing, reporting, etc., ensures that all requests are handled without omission.

Other outstanding features

In addition, the OMICall smart call center also possesses outstanding advantages such as:

Saving over 50% on call costs.

Complete hotline system setup (connecting with 1900, 1800, 024, 028 numbers, etc.)

Integrated CRM for customer management. All calls are stored, managed, and assigned to sales representatives.

Fast, efficient, and accurate call handling.

Call forwarding to the appropriate staff member.

Auto Voice feature for calling customer numbers to play recorded messages confirming orders, appointments, gathering customer feedback, or promoting products/services, saving time.

All calls are stored and reported in real time. This allows for tighter control, easier monthly expense reporting, and reconciliation. And many more outstanding features that the OMICall smart call center brings to your business!

For more detailed information about our services, contact us today!

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh