Virtual PBX Knowledge 14/06/2026

Telesales management solution for businesses working from home.

Reading time: 4 minutes

During the COVID-19 pandemic, many businesses worked from home, with telesales teams playing a key role. Therefore, most businesses needed an effective and cost-saving telesales management solution.

How to achieve an effective and cost-saving telesales management solution?

The OMICall Telesales management system software operates on a cloud-based platform, connecting devices via the internet. Therefore, it supports online connectivity via the internet and multiple platforms: Web, iOS, and Android.
The OMICall Telesales management system includes a feature that allows call forwarding via employee’s personal phone. If all extensions are offline, the call will be automatically forwarded to the sales representative currently handling the customer.

Remote Telesales Management Solution for Businesses

Excellent applications to help manage remote telesales during the pandemic

Remote calling feature via Mobile App for calls on Smartphones or Web Phone for calls on Laptops. Stable and all data is stored on the system, saving employees phone costs. Instead, it is reconciled with OMICall monthly for easy VAT invoice generation.
Customer segmentation feature: Each customer is managed by a sales representative, and the sales representative only sees their assigned customer. Especially,
Easy customer security for sales representatives: When a customer calls the hotline, the call is automatically transferred to the correct sales representative.
Mini CRM feature: Stores customer information, records calls, retrieves caller information; displays pop-up customer information, notes, and interaction count. Makes communication with customers more convenient and maximizes sales closing rates.
Customer Funnel: Eliminate customer funnel priority for easier customer care, making it easier to offer customer incentives based on funnel scenarios, saving costs in the customer care process.
In our telesales management solution, the incredibly useful Real-Time reporting feature stores and reports in real time, allowing for tighter control, easy monthly expense reporting, reconciliation or invoice generation, and intelligent and convenient management of Sales and Telesales without the need for cumbersome preliminary file export or detailed order tracking.
Trong giải pháp quản lý telesales bạn có thể tự xây dựng kịch bản gọi đến cho khách hàng chủ động và tùy chỉnh không cần mã code (VD: Khách hàng gọi đến -> nghe nhạc chờ -> nhấn phím để gặp phòng ban -> chuyển đến nhân viên phòng ban -> có thể chọn đổ chuông cả phòng ban, hoặc đổ chuông cho từng người hoặc chỉ quản lý phòng ban…) chuyển khách hàng thẳng đến nhân viên Sale đã được gán khách chăm sóc từ trước mà không cần đi qua nhiều bước trung gian…

Practical Telesales Management Solutions for Businesses

In service industries such as spas, beauty salons, and dental clinics, customer care and attracting customers is extremely important and competitive. Knowing your current customer base and potential future customers is crucial.
In the restaurant and hotel industry: check-in/check-out, room booking, confirmations, promotional advice, customer schedule management, and cost-effective CRM management are all important considerations.
In finance: telesales management solutions are used to find potential customers for telesales or direct sales. They are used by sales departments and customer acquisition teams in finance companies.
In logistics, transportation companies often use inbound call centers for customer care and delivery scheduling, and outbound surveys for customer research and care.
E-commerce call centers often focus on surveying delivery, service quality, and after-sales support when implementing telesales management solutions. Telesurveys are used to assess customer satisfaction.

Because customers don’t just generate revenue right now; they’ll pay even more in the future if we provide good service. Just like customers who pay on their first call or meeting, they often have a habit of scheduling appointments repeatedly to gauge the quality of our service before deciding to make a purchase.

OMICall provides virtual call center services for businesses.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

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