Transform Your Smartphone into a Call Center for Your Business

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OMICall – A smart multi-channel call center system. Especially now, a call center for businesses can be conveniently located on a smartphone. This has become a suitable trend in today’s digital age!

Mobile phones as call centers, why not?

As technology is applied to every aspect of life, businesses are increasingly interested in applying digital transformation solutions for Industry 4.0. In particular, to optimize processes and improve the quality of customer service and sales staff, a smart call center with CRM is the solution businesses need.

With the OMICall smart call center, managing customers and interacting via voice calls is incredibly easy. It can now be used across multiple platforms, from websites and IP phones to mobile apps.

Smartphones can completely become a mobile call center for businesses. This solution helps businesses optimize their customer care processes, stay in touch with customers anytime, anywhere, and not miss any customers.

OMICall – Transform your mobile phone into a virtual call center for your business.

OMICall – The solution for every business in the digital age

OMICall is a multi-channel smart call center product. It’s considered a business call center that helps businesses maintain the operations of multiple departments, including call center operators, customer service, and sales, anytime, anywhere, without needing to be at the office.

Every business wants to reduce operating costs. Fortunately, the OMICall business call center supports this by reducing call costs by up to 40%. It also cuts down on hardware investment costs, optimizes personnel costs, and offers completely free internal calls.

Importantly, the call center is a tool that helps businesses increase revenue by ensuring no calls are missed.

With a business call center, the workflow of the Telesales and Sales teams is tightly managed. In particular, optimization ensures customer satisfaction and increases the conversion rate effectively.

Furthermore, OMICall – a virtual call center for businesses – helps businesses overcome many business challenges, such as:

Unlimited simultaneous calls

Previously, businesses could only make or receive one call at a time, easily leading to the call center being constantly busy.

OMICall – the business call center – solves all these problems. The system can handle many conversations simultaneously, ensuring businesses don’t miss any customers.

CRM system for customer relationship management

The intelligent call center supports integration with Customer Relationship Management software – managing customer relationships and information. It also quickly stores and categorizes customer information; employees only need to directly record notes after a call is completed in the system.

User-Friendly Interface

Integrating technology into operations is always a concern for many businesses. However, OMICall’s business call center features a user-friendly and intelligent interface. It’s easy to use without needing a team of professional technicians or technical expertise.

In addition, OMICall’s customer service team provides 24/7 support to resolve any difficulties customers may encounter while using the service.

Multi-Channel Customer Interaction Support

OMICall stands out with its multi-channel customer interaction features, including Zalo OA, Fanpage, Live Chat, etc., consolidating multiple accounts or fanpages into a single location for management. This facilitates synchronized and rapid interaction with customers.

Call Recording and Scoring Using AI (Artificial Intelligence)

OMICall’s business call center utilizes AI technology – an AI Call Center (Virtual Assistant). It allows for recording and scoring based on voice (speech-to-text). The scoring will be based on sound intensity, sound speed, pitch, and pauses in communication between staff and customers.

From this, accurate assessments of call quality will be made, and calls will be rated as good or bad according to specific criteria. These criteria will be customized based on the business sector.

A virtual call center is a key factor in helping businesses keep up with digital technology trends.

In Conclusion

Once again, it can be affirmed that OMICall is the call center solution for businesses. This intelligent call center system helps businesses get closer to their customers’ “touchpoints.”

With its modern technology platform, OMICall helps businesses streamline customer service and telesales processes from anywhere, delivering perfect calls and the best possible experience!

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh