What is an IP telephone system? What are its advantages over a traditional telephone system?

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Currently, many businesses have chosen to switch from traditional PBX systems to IP PBX systems. So what is an IP PBX system? What are its advantages over traditional PBX systems? Let’s explore IP PBX systems in more detail in this article from OMICall.

What is an IP PBX system?

What is an IP PBX?

An IP PBX is a telephone system deployed on an internet platform, with data stored in the cloud. This system helps businesses connect with customers quickly, conveniently, and at a lower cost than traditional PBX systems.

Advantages of an IP PBX

Cost savings for businesses

With an IP PBX, businesses don’t need to spend as much on infrastructure equipment as with traditional PBXs because it uses the internet for deployment.

Quick and easy setup

Because the PBX uses an internet platform and data is stored in the cloud, setting up and installing the PBX is much faster than installing the hardware of a traditional PBX. In addition, an IP PBX can be used on various devices (phones, laptops, PCs, etc.) of employees, supporting work anytime, anywhere, increasing work efficiency.

Diverse features and easy integration with CRM systems

Not only is it easy to deploy, but IP PBX systems also support features such as:

– Connecting customers via multiple channels (Facebook, Zalo, Viber, SMS, Live chat, etc.).

– Supporting ticket creation to help businesses track customer status and employee issues.

IP PBX systems can also integrate with CRM systems, not only helping businesses store and secure customer information but also improving customer service quality in the future.

Unlimited system expansion

With IP PBX systems like OMICall, you can easily expand the system without needing IT staff assistance. Furthermore, when employees leave, you don’t have to worry about moving equipment and cables like with traditional PBX systems.

Effective Human Resource Management

Managing employee work is always a concern for any business. With an IP PBX system, businesses can easily monitor employee work via phone, computer, etc.

In addition, through reporting, statistics, and call recording, businesses can understand the information and characteristics of each customer and optimize customer service processes.

What is needed to set up an IP PBX?

PBX number

The PBX number is a crucial part that allows businesses to make and receive calls. There are many types of PBX numbers such as landline numbers (024, 028, etc.), 1900, 1800, etc. Among them, 1800 and 1900 numbers are popular choices for many businesses.

If your business is looking for an attractive call center number, OMICall’s Call Center Number Inventory service offers attractive call center numbers at affordable prices.

IP PBX

An IP PBX is the bridge between the call center number and end devices to create a complete call center system.

If you need to install an IP PBX at your business but still have many questions and need support, please contact OMICall immediately. Our customer service department will assist you 24/7, including holidays.

End Devices

End devices are the devices used to make calls. Depending on the business’s needs, they can choose devices such as: IP phones, softphones, gateways, etc.

Conclusion

Hopefully, the article “What is an IP PBX? What are the advantages of an IP PBX compared to a traditional PBX?” will help you better understand IP PBXs and how to deploy a PBX system.

If you are interested in our virtual call center service, please contact us via:

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

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