[FAQ] សំណួរដែលគេសួរញឹកញាប់អំពី តេឡេហេដឌីង/ស្វ៊ីឈ័រប្រព័ន្ធ (Virtual Switchboard)

ពេលវេលាអាន៖ 4 នាទី

ពាក្យថា តេឡេហេដឌីង/ស្វ៊ីឈ័រប្រព័ន្ធ (virtual switchboard) មិនលែងជារឿងចម្លែកទៀតហើយសម្រាប់អ្នកដែលធ្វើការក្នុងវិស័យអាជីវកម្ម ការថែទាំអតិថិជន…។ តេឡេហេដឌីងប្រភេទនេះត្រូវបានដំណើរការលើវេទិកាបច្ចេកវិទ្យា Cloud ហើយប្រើប្រាស់តាមរយៈការតភ្ជាប់អ៊ីនធឺណិតដូចជា Wifi, 3G, 4G។ អត្ថបទនេះមានគោលបំណងប្រមូលផ្តុំសំណួរមួយចំនួនដែលអ្នកជួបញឹកញាប់ទាក់ទងនឹងតេឡេហេដឌីងប្រភេទនេះ។

តើមុខងារលេចធ្លោរបស់តេឡេហេដឌីង/ស្វ៊ីឈ័រប្រព័ន្ធគឺអ្វីខ្លះ?

តេឡេហេដឌីងប្រភេទនេះមិនត្រឹមតែមានមុខងារហៅចូល/ហៅចេញដូចតេឡេហេដឌីងធម្មតាទេ ប៉ុន្តែថែមទាំងមានចំណុចពិសេសៗដូចជា៖

• ហៅដោយស្វ័យប្រវត្តិ (Auto Voice)
• ឆ្លើយតបដោយស្វ័យប្រវត្តិ (IVR)
• បង្ហាញឈ្មោះអ្នកហៅ និងព័ត៌មានអ្នកហៅដែលកំពុងចូលមក
• រក្សាទុក និងធ្វើបច្ចុប្បន្នភាពព័ត៌មានអតិថិជនតាមរយៈ CRM
• កត់ត្រាការហៅទូរស័ព្ទ
• គ្រប់គ្រងគុណភាពនៃការងាររបស់បុគ្គលិក sales/telesales
• ទាញចេញរបាយការណ៍លម្អិតពីការហៅទូរស័ព្ទយ៉ាងងាយស្រួលទៅក្នុង Excel…

ខ្ញុំចង់បញ្ចូលលេខ 1900 – 1800 តើអាចធ្វើបានទេ?

ប្រាកដណាស់ អាចធ្វើបាន។ តេឡេហេដឌីងប្រភេទនេះអនុញ្ញាតឱ្យបញ្ចូលលេខ 1900 – 1800។ លើសពីនេះ ក៏អាចបញ្ចូលលេខថេរ (fixed) និងលេខទូរស័ព្ទចល័ត (mobile) បានផងដែរ។

When switching to a virtual call center, will I keep my old hotline number?

You can absolutely use your current business hotline number for the virtual call center. If you don’t have a hotline number yet, we will assist you in purchasing a new one.

Which businesses are suitable for using a virtual call center?

Virtual call centers are used by companies, organizations, corporations, SMEs, startups, etc., in a variety of industries such as education, tourism, aviation, e-commerce, etc., that need to improve customer service and management.

Or they want to own a professional call center system without investing too much in infrastructure, maintenance, and operational personnel costs.

If a customer calls outside of business hours, can the call be automatically forwarded to a personal phone?

The answer is yes. You can set this mode on the call center system to forward calls to the employee’s personal phone number when they are offline, have a weak network, or no one answers during their shift.

Can customer calls be recorded?

Virtual call centers have the feature to record all customer calls. You can listen to recorded files in the call history section. This helps you easily detect and fix errors during consultations. It also allows management to better monitor the quality of work of the call center agents.

What do I need if I want to change offices?

You can easily move the call center system anywhere. It only needs an internet connection (3G, 4G) to operate on multiple devices such as PCs, laptops, smartphones, and IP phones.

Does the virtual call center have an automatic greeting when customers call?

With the automatic IVR feature, it provides detailed instructions for callers. You can create any script to suit your business’s customer needs.

For example, a customer calling will hear a greeting: “Welcome to our company. Please press 1 to reach the technical department, press 2 to reach the sales department,…”

Can I update customer information on the system?

With the automatic IVR feature, it provides detailed instructions for callers. You can create any script to suit your business’s customer needs.

For example, a customer calling will hear a greeting: “Welcome to our company. Please press 1 to reach the technical department, press 2 to reach the sales department,…”

Can I update customer information on the system?

Absolutely. The integrated mini CRM feature makes storing and updating customer information convenient right on the system. You can easily retrieve caller information. A call pop-up and interaction count will be displayed.

The above are some frequently asked questions during the process of learning about and registering for a virtual call center for businesses. Additionally, if you have any further questions, please contact OMICall for the quickest answers.

VIHAT TECHNOLOGY Co., Ltd

Headquarters: ViHAT Building – 06 Street No. 16 (Him Lam Residential Area) – Hiep Binh Chanh Ward – Thu Duc District – Ho Chi Minh City

Hanoi Branch: Floor 15, LADECO Building, 266 Doi Can, Ba Dinh, Hanoi

Cambodia Branch: Thida Rath #154 St. 33MC, Sangkat Steung Meanchey, Khan Mean Chey, Phnom Penh